Snapshot

Being Generous And Restrained At The Same Time

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Goal

Improve market awareness of a jewellery manufacturer

Problem

New promotional ideas that prove too costly can be difficult to retract without damaging customer sentiment

Sebir

Market awareness is enhanced through integrating the promotional idea with a time or activity-limited event. For instance, an online ring supplier offers a 'perfect fit' guarantee or a replacement ring at no cost to the first 1000 buyers at the beginning of a new year. Based on take-up, the initiative can be continued or plausibly withdrawn once the milestone is reached Framing the promotional idea as an 'exclusive' offer removes any perception that it should become normal practice and allows any decision about its continuance to be made without causing resentment among customers

Breeding Hint 1

Think about how you might become more adventurous in trialing various price and promotional initiatives by 'ring-fencing' their implementation. This could open up lots more marketing ideas for testing

Breeding Hint 2

Think how you might tap into the general reasonableness of people by communicating with them more directly and being upfront about your goals. This could lift revenues and enhance the perception of your customer service

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