Snapshot

Rewarding Customers For Not Being On Time

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Goal

Improve product or service availability of a rail transport passenger operator

Problem

Inflexible travel timetables require more transport infrastructure to carry people

Sebir

Availability of product or services frees up through allowing travelers to use their tickets for an earlier journey time instead of being restricted to their time-specific booking. If they arrive early, for a small fee they can board the next available carrier Passenger occupancy significantly improves when people are able to take advantage of the next available departure instead of waiting for their scheduled one. And the carrier has another chance to sell their originally booked seat

Breeding Hint 1

Think about how you might build more latitude into your products or services by giving your customers more flexibility in their use. This could be a sure road to better yield from your assets

Breeding Hint 2

Think how you might align much more closely with the behavior of people who interact with your organization. Removing the causes of any misalignment could sustainably improve productivity and reduce costs while automatically boosting customer service

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