Snapshot
Empowered Employees Are Happier Employees
addresses the problem of its slow, unwieldy customer complaint handling affecting sales by empowering its customer-facing workforce to resolve issues instantaneously ... Check out below how to breed from this Sebir
Goal
of
Problem
Slow responses to complaints and inquiries frustrate customers and deter them from repeat buying
Sebir
through trusting people who deal with customers to settle any cause of dissatisfaction immediately. For instance, gives all employees the authority to settle an issue or complaint on the spot, up to a limit of, say $500 per incident Repeat buying by customers jumps when they experience instant resolution of their issue. And because they take their greater responsibilities very seriously, employees’ rulings tend to be more dispassionate and reliable than previous processes
Breeding Hint 2
Think how you might dramatically enhance the outside world's perception of your customer service by making it unusually easy for those who have a grievance to have it resolved. Such streamlining of traditionally fraught processes will make your service stand out and boost recurrent revenues
Breeding Hint 1
Think about how you might empower your staff to a much greater extent by making them responsible for decision-making that has traditionally been handled further up the chain of command. This should lead to happier employees and, through them, to happier customers